Subject: Tech Support Candidate - Saikat Chatterjee
From: Saikat Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 06:57:24 -0500

| | Tech Support Test

Name | Saikat Chatterjee
E-mail | [email-masked]
Phone Number | (033) 8240676520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 35
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fusion BPO Services | Sales executive | 16/01/2021 | 18900
Previous Employer 1 | Elagoon Business Solutions | Sales executive | 27/09/2020 | 18000
Previous Employer 2 | 3 Global Services | Technical support executive | 18/07/2018 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if the web address is typed correctly then I will check the internet connection if it is working, if internet is connected I will try to open the website in a different browser, if the website doesn't open I will check the antivirus and find if it is blocking the website, then I will delete the cookies and temporary files and try to open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch on the Bluetooth speaker and my handsets Bluetooth, then I will go to Bluetooth settings and click in search for bluetooth devices, when the speaker will show in the device list I will select the bluetooth speaker and pair it with my handset. Finally the Bluetooth device will be connected with my phone.
What according to you makes you a good candidate for customer service or technical support job? | I am a good listener so I listen to the customers issue carefully, I have good probing skills to clearly understand the customers issue, I am very patient and I have good analytical skills to take out appropriate resolution of the issue. These points make me good in customer service or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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