Subject: Tech Support Candidate - Talib Khan
From: Talib Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 06:23:15 -0500

| | Tech Support Test

Name | Talib Khan
E-mail | [email-masked]
Phone Number | (91) 8865959246
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | saracasolutions | network engineer | | 15488
Previous Employer 1 | TCI | IT SUPERVISIOR | 2-01-2021 | 11300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly i will check my net connectivity
i will restart my device
check website is down for everyone or just for me

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first i will turn on my speakers and also turn on my mobile Bluetooth after that i will search device after searching i will choose correct device then pair after that i can use
What according to you makes you a good candidate for customer service or technical support job? | its all about your attitude and your academic qualification like you should be soft spoken, good listener problem solver ,helpful and team builder and know how to engage people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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