Subject: Tech Support Candidate - s sridhar
From: s sridhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 06:21:50 -0500

| | Tech Support Test

Name | s sridhar
E-mail | [email-masked]
Phone Number | (91) 9533534743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KMIT | Technical customer support Engineer | Still working | 14400/-
Previous Employer 1 | CMA | customer support Engineer | Nov142017 | 10450
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open controllpannel in that Network and sharing center open that ,in that change adapter setting open it,in that check local area connection in that check it network connected or not.

or open run window(Windows symbol and R key press it)in that type " ncpa.cpl " command it and  press enter than opening the  Network Connection window,in that check network  connected or not in that "network unplugged" physical connection not established check the network cable or switch is power off or "undefined network " show ip not relished one's disable and enble the local area connections

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 .Open the phone settings in that Bluetooth option open it
2. In that upper right side  Bluetooth on off button
3.Tuch it it will on automatically
4. in tha we have one option  called "Refresh"  once press the refresh button
5. it will find with  blue tooth Device name
6. open Rarely used Devices select With Device name
7. Select device and tabletop it will gives one popup "pair"
8. Pair the device and confirm that .

What according to you makes you a good candidate for customer service or technical support job? | First thing listen the user problem clearly,
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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