Subject: Tech Support Candidate - Alick Singh
From: Alick Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 06:21:17 -0500

| | Tech Support Test

Name | Alick Singh
E-mail | [email-masked]
Phone Number | (91) 9811056151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patel Nagar new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hcl Technologies | Specialist | None | 35000
Previous Employer 2 | Bank of America | Senior Team Member | None | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Will check internet connection
- Check LAN if connected properly
- If connected through wifi then check wifi system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth speaker and enable mobile bluetooth then search and connect the mobile phone to speaker

What according to you makes you a good candidate for customer service or technical support job?

Worked with bank of america and hcl technologies and have good customer experience.
I'm capable enough to deliver quality work on within frame.
As per define SLA.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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