Subject: Tech Support Candidate - Nimit jain
From: Nimit jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 05:59:02 -0500

| | Tech Support Test

Name | Nimit jain
E-mail | [email-masked]
Phone Number | (91) 7014567573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | ajmer
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | na | na | na
Previous Employer 1 | crystal travel | french language expert | 15-oct-2019 | 30000
Previous Employer 2 | satguru tours and travels | reservation executive | 15-apr-2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first check internet connection and cable

second check ip address

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first switch on Bluetooth device after enable Bluetooth option in mobile phone after click search device and wait to find the Bluetooth device name after Bluetooth device is show in mobile Bluetooth device list click on device paired the device after mobile warning that you want to paired Bluetooth device click on accept and Bluetooth device connected
What according to you makes you a good candidate for customer service or technical support job? | I gave my 100% to resolve customer query. I am a good catcher and i am passionate to learn new things and i have a good thought process
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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