Subject: German Language Test - Surbhi Paswan
From: Surbhi Paswan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 05:52:05 -0500

| | Foreign Language Screening Test

Name | Surbhi Paswan    /  (91) 8707597772    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi mam,
Sorry for inconvenience your order is on the way and we Will try to make it fast delivery,and your report is filled we will definitely contact with courier guy .
If you have any other issue send an email.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii mam,
Sorry for your inconvenience we are very lucky to have customer like you ,I have filled report for your order exchange and I am sorry from the side of our support team if you fell anything bad and we definitely take action on it,we are providing you some coupon also for further shopping.
Thanks

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