Subject: Tech Support Candidate - Sayani Banerjee
From: Sayani Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 04:48:53 -0500

| | Tech Support Test

Name | Sayani Banerjee
E-mail | [email-masked]
Phone Number | (91) 9674574424
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Cloud support associate | NA | 38000
Previous Employer 1 | Wipro technologies | Service desk lead | 10/01/2021 | 20000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check the internet connection first.
2. I will check the website address if it is Corey or not.
3.If  the page still not opened  I will refresh the page
4. If it still not works I will try and open the website in incognito mode.
5. Will try to open the website from a different device which is connected to a different network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on bluetooth connection on my phone
2.  Turn on the bluetooth connection on the speaker
3. On my phone search for the device name (blue tooth speaker's name)
4. Select the correct  name of the bluetooth speaker from the nearby  device list.
5.pair it.
6. It will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have experience in customer service more than 3.5 years. I know the etiquettes how to talk to a customer. How to deal with irate customer. Since I have dealt with escalation and I worked as an SME and lead I know about SLA, team management. Putting my self in the customers shoe to understand their situation . I know how to deescalate irate customer while following the correct process guidline. I have dealt on calls and chats and emails so I know the different parameters as well .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |