Subject: Tech Support Candidate - Vibha Kumari
From: Vibha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 04:43:36 -0500

| | Tech Support Test

Name | Vibha Kumari
E-mail | [email-masked]
Phone Number | (91) 7678336851
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Phase 3, Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cogent E Services | AM Training | 16th June 2020 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Will Check the Internet connection is working or not
2)If it's working then restart the device and check
3) will check if that website is down by the client end
4)Will check with customer care

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to the Bluetooth option by touch and hold
Pair with mobile device orcheck if it is already paired earlier

What according to you makes you a good candidate for customer service or technical support job? | I have more than 10+ years of experience in customer service, so I am aware how to deal with customers with patience and politeness.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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