Subject: Tech Support Candidate - Anwesha Bhowmick
From: Anwesha Bhowmick <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 04:22:19 -0500

| | Tech Support Test

Name | Anwesha Bhowmick
E-mail | [email-masked]
Phone Number | (727) 8227468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Network Administrator | NA | 30800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if I am connected to Internet. Then I will check if I am able to open any other website . if I see IP Addressing issue , I will set up a static IP for myself. I will also check from other device if I can access the website. If I am not able to open from multiple devices connected in different network then the website is down.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on bluetooth on your phone and switch on the speaker. Search for the nearest active bluetooth devices. Once I see my speaker's name visible on the list, will click on that option. It will ask for pairing. Will pair my device and then I can use it.
What according to you makes you a good candidate for customer service or technical support job? | I have knowledge of basic troubleshooting as I have started my career in a BPO. I have worked in service desk as an offshore team leader , I have handled a team of 10 members and escalated issues. I have handled client and prepared multiple data in different occasions. Now I am working as a L1 Network engineer, also handling few of the L2 tickets and giving training to newbies. I also look after the offshore team's extra responsibilities and working on a different project too.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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