Subject: New Reply Received - Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 09:07:54 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issue  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia, </span></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">We already have feedback from the club: they have the same problem. Sometimes it doesn’t work and sometimes it works. When it doesn’t work, they have to force to close the app. As the problems solves forcing the app to close, he thinks that the problem is related to the software and not to the hardware. They have checked the HDMI, AV adapter and they work properly. </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">He explained me that the problems are more often just after updating the new version of the app. After a period of time, the problems are not that often. </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Do you think that if they change HDMI cables and the Apple AV adapter the problem will be solved?</span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks, </span></div>
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal" style="margin-bottom:12.0pt">
<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style="font-size:9.0pt;color:#0563c1;background:white"><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style="font-size:9.0pt;color:#0563c1;background:white"><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style="font-size:9.0pt;color:#0563c1;background:white"><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'></span></u>
</div>
<div class="MsoNormal" style="margin-bottom:12.0pt">
<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style="color:#1f497d"> </span>
</div>
<div class="MsoNormal"><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="_x0000_i1042" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jZarzG3IsnWwEetaCAZfP_8xql4V8zAGe1W5PyPclPY"></span></a></div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">
<a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="_x0000_i1041" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1nY48vtx7ubZXZtCJYBLEhKvPRfF6BjCFpXTx3Mk6tg"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1040" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4WV-9rUfUOUKzZprqpdUZ4uZb8n-quJyOyEFnNh8VuA"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.0GrkD1gbPLnjFI15UczyglX_XBRFcYvxVm0NP_oegHc"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1038" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.xbIbMmoFz6Nz1rZbpMuMBOwghfFCKLT5AHErWtUVnuE"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY5MTc3ODYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.E2gQ2w3y7H0imm3XvdBhO7jlK7LKXdfu-9yhKzM8OnM"></span></a>
</div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#1f497d"> </span></div>
<div class="MsoNormal">“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:#aeaaaa"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.<br>
</div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#1f497d"> </span></div>
<div class="MsoNormal"><span style="mso-fareast-language:EN-US"> </span></div>
<div class="MsoNormal">
<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 03 de marzo de 2021 18:55<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Issue</div>
<div class="MsoNormal"> </div>
<div><div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your email.</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​We will wait for the response from SNAP FITNESS GAVA.</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a></span></div></div>
<div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div></blockquote></div>
</div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 4 Mar at 1:38 AM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span><span class="separator"></span>
</div>
<div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Olesia, </span></div></div>
<div><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Right now I am going to share this explanation with the club. As soon as I have feedback I will let you know. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div style="margin-bottom:12.0pt"><div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div>
<div style="margin-bottom:12.0pt"><div class="MsoNormal">
<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4NzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.btDr-C5r0B2xepaMXJDdYbHwvBiZvWwpCUBh6zksNso"></span></a></span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4NzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ._KvJkdtKKwI90CsaHMhL6bbF5Vuh33zju4N10b7bUOk"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4NzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.X4EyN63Z6mfHoPdUB8kgUwOlVvACD9UamoM4yjQoUzI"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4NzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.lM3u9E9Nm-wujqQJAd7eYb8Kz9_tkWADrh9RNlBVvFo"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4ODAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.MDF_On6uoBOwtabV09Y01dZgeJYJVAYtAMmTdt3UYiI"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MzA4ODEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.PJ_G2CURQZmK9sk-8um7fVI8jl8OuITFB7IOiNLijMQ"></span></a> </span></div></div>
<div style="margin-bottom:12.0pt"><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:#aeaaaa"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.</span></div></div>
<div style="margin-bottom:12.0pt"><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div>
<div><div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 03 de marzo de 2021 13:11<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Issue</span>
</div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div>
<div><div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for sharing video with us.</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The error message "External screen not connected" will appear when the application loses connection with the external screen. Please share with the Club the initial steps to solve this problem:</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000208319-me-aparece-el-mensaje-de-error-no-hay-ninguna-pantalla-externa-conectada-al-dispositivo%E2%80%99" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/es/support/solutions/articles/36000208319-me-aparece-el-mensaje-de-error-no-hay-ninguna-pantalla-externa-conectada-al-dispositivo’</a></span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a></span></div></div></div>
</div></div>
</div>
<div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 4 Mar at 12:37 AM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div></div>
<div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Olesia, </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Find attached the video.  </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks, </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal">
<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div style="margin-bottom:12.0pt"><div><div class="MsoNormal">
<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div>
<div style="margin-bottom:12.0pt"><div><div class="MsoNormal">
<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="Imagen_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MjQ3NjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.4r8ie5js0VLSfCG9gwHh2hMi1hvhfQSJDNfsgdVw3uY"></span></a></span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="Imagen_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MjQ3NjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9MtJfNBNJX0sz4u4tO78Zlt5X_s7dcZ8Amy9FTViRd8"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MjQ3NjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.rKQUOkyOTYam3pd1HfqS8FFFgAcyzCqYSRNAXw05hsw"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MjQ3NjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.3LPeEvJQDvDWdHOSiaypkguFktY8DIfV0RaF7KUhbrE"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MjQ3NjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.qPgHUOs5jUPWjPHPrmPUQIFHL7YktcIlttAI2-85lJE"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY4MjQ3NjksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.O6vItkCIo9WvyMwlTz9Xd-JHlvTL2QM8Y3Y2uM9hTTs"></span></a> </span></div></div></div>
<div style="margin-bottom:12.0pt"><div><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:#aeaaaa"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.</span></div></div></div>
<div style="margin-bottom:12.0pt"><div><div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>  </span></div></div></div>
<div><div><div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> miércoles, 03 de marzo de 2021 12:35<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Issue </span>
</div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div>
<div><div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for contacting us today. We are sorry to hear about the issue with Virtual in SNAP FITNESS GAVA.</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Unfortunately, we do not see the video attached to your email. Could you please send us a video again.</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks,</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia<br>Customer Services<br>Les Mills Virtual App</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346</a></span></div></div></div></div>
</div></div>
</div>
<div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 3 Mar at 10:43 PM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div></div></div>
<div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi, </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This club has an automation issue. Please, have a look to the video: in the first 60'countdown it doesn't start the video (it says that there is not a screen conected). When he resets the app, it works properly. </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Do you know what is he doing wrong? Did you have any similar issue?</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you very much</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Marc Raya</span></div></div></div></div>
<div><div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Spain</span></div></div></div></div>
</div>
<div><div><div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4346:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div></div>
</blockquote></div>
<div><div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4346:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div></div>
</blockquote></div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4346:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
</div>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4346