Subject: Tech Support Candidate - Rassal Siddique
From: Rassal Siddique <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 03:21:59 -0500

| | Tech Support Test

Name | Rassal Siddique
E-mail | [email-masked]
Phone Number | (91) 7888525105
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Assistant Executive CS | 10/04/2021 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the below mentioned Instructions

- Open CMD
- Type in the command " Ping www.google.com"
- Review the results and make sure that my device is connected to Internet
- Making the necessary changes as per ths situation if the cmd command results shows negative results

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make sure both of your devices are visible to each other and in they are in pairing mode. Go to the bluetooth settings on your phone and pair the concerned device from pair a new device.
What according to you makes you a good candidate for customer service or technical support job? | I find happiness in resolving customer's issues and I am very curious and interesting in finding the best resolution for the customers concerns to resolve if for him/her at the earliest
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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