Subject: Ticket re-opened - [#4348] FW: LM App Demonstration account for Paul from AV media
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 06:59:32 +0000

Hi Pritish Nandi,  Ticket “#4348 – FW: LM App Demonstration account for Paul from AV media” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348 to view the ticket.  Ticket comment   

 
 Login screen as requested. 

  

 

 Paul Smith 

 Director (Vic) 

 AV Media Systems 

 0410 587 544 

 9543 6525 

 [email-masked] 

  

 

 
  
 From: Les Mills International <[email-masked]>
 
Sent: Thursday, 4 March 2021 4:08 PM 
To: Paul Smith <[email-masked]> 
Cc: [email-masked]; [email-masked]; [email-masked] 
Subject: Re: FW: LM App Demonstration account for Paul from AV media

 

   

 
 
 Hi Paul, 

 
 
 ​ 

 
 
 Thank you for reaching out to support. We are sorry to hear about your issue with Virtual. 

 

   

 
 In order to investigate further, please share with us a screenshot of the iPad screen when you try to sign in to your Les Mills Virtual account. Please remember that you
 need to use the password you created, not the temporary password that was provided by us. 

 

 

 
 ​We look forward to hearing from you. 

 

   

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348 

 

 
On Thu, 4 Mar at 4:10 PM
, Paul Smith <[email-masked]> wrote:

 

 

 

 
Hi Support,

 

 

 

 
I am having difficulty with downloading the full content of classes and upon check today as per the email below from Jasmine and Hylton,  I am
 not  able to login to the scheduler or the virtual App on the Ipad today or change the password.

 

 

 

 
Can you provide some assistances on my access to the App please.

 

 

 

 
Thank you.

 

 

 

   

 

 

 

 

   

 

 

 

 

 

 

 
Paul Smith

 

 Director (Vic) 

 

AV Media Systems

 

 0410 587 544 

 
 
 9543 6525 

 
 
 [email-masked] 

 

   

 

 
 
From: Jasmine Bourchier <[email-masked]>
 
Sent: Thursday, 4 March 2021 9:31 AM 
To: Paul Smith <[email-masked]> 
Cc: Hylton Drake <[email-masked]>; Nick Aspinall <[email-masked]> 
Subject: Fw: LM App Demonstration account for Paul from AV media

 

 

   

 

 
Hi Paul,

 

 

 

 

 
How are you?

 

 

 

 

 
Please see response from LMI below. Are you able to have a look at the downloads tab? 

 

 

 

 

 
If this is unsuccessful, LMI recommends contacting the Help Desk. Feel free to copy us into the email to the Help Desk so we can monitor
 how this is handled.

 

 

   

 

 

 

Thanks

 

 
​

 

 
Kind Regards,

 

 

 

 
Jasmine Bourchier | National Launch Coach

 

 
 
Les Mills Asia Pacific | [email-masked]

 

 
 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
 
tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au

 

 
 
Grab your comprehensive guide to reopening from our online Re-Set Hub - click
 here to download.

 

 

 

 

 

 

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 or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

 

 

 

 

 

 

From: Charlotte Jansen <[email-masked]> 
Sent: Thursday, 4 March 2021 9:25 AM 
To: Hylton Drake <[email-masked]> 
Cc: Jasmine Bourchier <[email-masked]>; Nick Aspinall <[email-masked]> 
Subject: RE: LM App Demonstration account for Paul from AV media

 

 

 

 

 

Hi Hylton,

 

 

 

 
 
Nate has forwarded this to me to look into. The program entitlements look fine, so the downloads should be there.  Could you ask Paul to check the Manage Downloads
 tab within the App and scroll through to see if the TRIP is there, also if he could check ‘Select Programmes’ (within Manage Downloads) and make sure the program hasn’t been accidently greyed out.

 

 

 

 
 
If it’s still missing could you ask him to log a support ticket by emailing
[email-masked] with a screen shot and we’ll dig a bit deeper.

 

 

 

 
 
Many thanks

 

 

 

 
 
Charlotte

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Charlotte Jansen​

 

 

 
 
  |  

 

 
 Support Manager 

 

 

 

 

 
 
 Les Mills International 

 

 
  |  

 

 
 [email-masked] 

 

 

 

 
 
 www.lesmills.com 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
4348:859387

 

  

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