Subject: Tech Support Candidate - Pankaj Verma
From: Pankaj Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 01:45:12 -0500

| | Tech Support Test

Name | Pankaj Verma
E-mail | [email-masked]
Phone Number | (0) 8126529922
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | will be shift to near office
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SIS INDIA LIMITED | COMPUTER EXECUTIVE | FEB 2021 | 18000
Previous Employer 1 | UTTARAKHAN PAY JAL NIGAM | COMPUTER OPERATOR | AUG 2015 | 10000
Previous Employer 2 | KIOSK | RECRUITMENT OFFICER | FEB 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | SWITCH THE COMPUTER USER OR LOGIN TO OTHER USER ON SAME COMPUTER.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

POWER ON - BLUETOOTH SPEAKER
TUN ON - BLUETOOTH ON MOBILE & SEARCH
CONNECT THE SPEAKER TO MOBILE WITH SPECIFIC NAME.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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