Subject: Tech Support Candidate - Smile Mehta
From: Smile Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 01:20:16 -0500

| | Tech Support Test

Name | Smile Mehta
E-mail | [email-masked]
Phone Number | (+91) 8168181881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vistara airlines | It service desk analyst | | 25 k
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will cross check the website and internet connectivity, after that i ll clear the browsing history and cache of the browser, then if required ill clear the browsing data from the root folder. If doesn't work then i will re install the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on the blueetoh device and Bluetooth coonection in the mobile then start discovering the bluetooh connection from the speaker, then select the same device from the mobile when the searching is complete after that pair the device with pass key if enabled then after pairing bluetooh connected successfully.
What according to you makes you a good candidate for customer service or technical support job? | I am working under team of 25 members and i have ability to work efficiently in team. I am loyal to my work and puntual to complete the work at the time or before the time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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