Subject: Tech Support Candidate - Taran Bhatia
From: Taran Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 00:59:12 -0500

| | Tech Support Test

Name | Taran Bhatia
E-mail | [email-masked]
Phone Number | (+91) 979219554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | M/S Arvind Chemicals | Sales Manager | April, 2020 | 35,000
Previous Employer 1 | iEnergizer | Customer Care Executive | October, 2017 | 41,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I try to open a website and I get an error, First thing that I'll do is read the error code or the error number then according to the error I'll take the following steps.

The first and the most basic step that I'll take is see if I have an active internet connection or not.

I can also try and use a LAN cable instead of WIFI connection or try and use a mobile hotspot and see if that helps me open the website.

If my internet is active then I can try to close and re-open the browser and see if that helps or not.

After that I can also try to use another browser and see if I'm able to open the website in that website or not.

I can also try and clear the cache files of the browser and if that doesn't help, we can un-install and re-install the browser and see if we're able to open the website.

We can also re-start our computer and see if that helps.

If all the above steps don't help, we can try and open the website from another device and see if the website is active or not.

These are some steps that I'll take in order to troubleshoot the problem if I try to open www.ndtv.com and If i get an error message.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Depending on the device (Apple or Android)

Go to settings, open bluetooth and turn on.

Make sure the mobile phone is visible to nearby devices and search the speaker.

If the speaker is not listed, turn on your speaker that makes it discoverable.

Once the speaker is found, click on the speaker's name and pair the device.

Once it's connected, start playing your favorite Punjabi songs.

What according to you makes you a good candidate for customer service or technical support job?

According to me a good customer service candidate should have the following qualities/skills:-

He should have great Communication skills,
A Customer Service Executive should have Empathy or Compassion towards it's customer.

He should be Patience and should know how to deal with stress.

He should be flexible with time and should have the proper company/product knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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