Subject: Tech Support Candidate - Anu Gupta
From: Anu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Mar 2021 00:57:07 -0500

| | Tech Support Test

Name | Anu Gupta
E-mail | [email-masked]
Phone Number | (35) 9205605865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Cloud tally

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saraswati accountant software Pvt Ltd | Senior IT executive | 1-April-2021 | 21500/-
Previous Employer 1 | Aggarwal packers & mover ltd | IT executive | 7-september-20 | 18000/-
Previous Employer 2 | Excitel broadband pvt ltd | Tech support | 2-Auguest-2019 | 16500/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Use a website down checker.
2)use a ping checker.
3)Use network & website issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from the top of the scrren
2) touch and hold bluetooth
3)tap pair new device and check under available device.
4) name of the bluetooth device
5) connect the bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

1) The candidate uses reasoning and logic.
2) candidate views both skills as important.
3) candidate understand how both skill play a role in the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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