Subject: Assigned to Group - FW: LM App Demonstration account for Paul from AV media
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Thu, 04 Mar 2021 04:53:11 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  FW: LM App Demonstration account for Paul from AV media 
Hi Support,

I am having difficulty with downloading the full content of classes and upon check today as per the email below from Jasmine and Hylton,  I am not  able to login to the scheduler or the virtual App on the Ipad today or change the password.

Can you provide some assistances on my access to the App please.

Thank you.

Paul Smith
Director (Vic)
AV Media Systems
0410 587 544
9543 6525
[email-masked]<mailto:[email-masked]>

From: Jasmine Bourchier <[email-masked]>
Sent: Thursday, 4 March 2021 9:31 AM
To: Paul Smith <[email-masked]>
Cc: Hylton Drake <[email-masked]>; Nick Aspinall <[email-masked]>
Subject: Fw: LM App Demonstration account for Paul from AV media

Hi Paul,

How are you?

Please see response from LMI below. Are you able to have a look at the downloads tab?

If this is unsuccessful, LMI recommends contacting the Help Desk. Feel free to copy us into the email to the Help Desk so we can monitor how this is handled.

Thanks

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.
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________________________________
From: Charlotte Jansen <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 4 March 2021 9:25 AM
To: Hylton Drake <[email-masked]<mailto:[email-masked]>>
Cc: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>; Nick Aspinall <[email-masked]<mailto:[email-masked]>>
Subject: RE: LM App Demonstration account for Paul from AV media

Hi Hylton,

Nate has forwarded this to me to look into. The program entitlements look fine, so the downloads should be there.  Could you ask Paul to check the Manage Downloads tab within the App and scroll through to see if the TRIP is there, also if he could check ‘Select Programmes’ (within Manage Downloads) and make sure the program hasn’t been accidently greyed out.

If it’s still missing could you ask him to log a support ticket by emailing [email-masked]<mailto:[email-masked]> with a screen shot and we’ll dig a bit deeper.

Many thanks

Charlotte

Charlotte Jansen​
 |
Support Manager
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
www.lesmills.com<http://www.lesmills.com>
<https://www.lesmills.com/ondemand/>

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4348