Subject: Tech Support Candidate - Pankaj Dhyani
From: Pankaj Dhyani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 23:21:59 -0500

| | Tech Support Test

Name | Pankaj Dhyani
E-mail | [email-masked]
Phone Number | (91) 7838004083
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mayur vihar ph 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pacific Bpo pvtt ltd | Ar executive | 13 march 2020 | 26200
Previous Employer 1 | Emds Pvt ltd | Ar executive | December 12 2018 | 24600
Previous Employer 2 | Porteck | Ar executive | 2017 nov | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firslt I check the error what kind of error it would be ,then try to close the error screen by clicking on X ,of its works good then problem soved if doesn't then close it from taskbar by doing ctrl,alt,delete if problem fixed then good but if not then restart the computer and troubleshoot the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth on phone n speaker ,searching for the visibility of the name of Bluetooth then connect it

What according to you makes you a good candidate for customer service or technical support job?

Listen the customer
Treats he or she like a guest
Entertain them by telling the reality of facts of the support n availability that we are doing
Be loyal n soft-spoken
Keep it a normal basic conversation

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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