Subject: Tech Support Candidate - Daniel Katalayi
From: Daniel Katalayi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 18:38:37 -0500

| | Tech Support Test

Name | Daniel Katalayi
E-mail | [email-masked]
Phone Number | (+91) 9686300993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Actually I currently live in bangalore but I can shift to Delhi as soon as you request
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SM academy | French teacher | NA | Comsolidated
Previous Employer 1 | Sprinklr | Quality analyst | 25th May 2020 | 35000
Previous Employer 2 | CGI | Company French trainer | 21st feb 2020 | 30000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Mon premier reflex serait de voir si mon ordinateur est toujours connecté. Et si ce n’est le cas , je le reconnecte tout de suite avant de procéder à la recherche.
Mais si le cas persiste, je vais troubleshoot pour trouver le probleme et le solutionner tout en rapportant  à microsoft l’incident rencontré.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pour connecter un baffle Bluetooth sur mon téléphone :
Je vais dans les réglages de Bluetooth sur mon portable et cherche la disponibilité du nom Bluetooth du baffle.
Ensuite, je passe à l'appairage en cliquant sur le nom Bluetooth du baffle.
Une fois l'appairage de ces deux derniers réussi, je peux maintenant utiliser le baffle.

What according to you makes you a good candidate for customer service or technical support job? | En effet, je suis confiant, honnête, patient et je travaille dur. Je peux aussi m'entendre avec toute sortes de gens tout en leur pourvoyant professionnellement de l'aide adéquate et les accompagnant dans la résolution leurs problèmes.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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