Subject: Tech Support Candidate - Daniel Katalayi
From: Daniel Katalayi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 18:05:51 -0500

| | Tech Support Test

Name | Daniel Katalayi
E-mail | [email-masked]
Phone Number | (+91) 9686300993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SM academy | French teacher | Na | Consolidated
Previous Employer 1 | Sprinklr | Quality analyst | 25th May 2020 | 35000
Previous Employer 2 | CGI | French company trainer | 21st feb 2020 | 30000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My first reflex would be to see if my computer is still connected. And if it doesn't, I will reconnect it up before proceeding. But if the case persists, I will troubleshoot to find the problem and fix it, then report the incident to Microsoft.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect my Bluetooth speaker :
I have to go into to Bluetooth settings on my phone, search for the speaker Bluetooth name and then click on it to paire the speaker to the mobile phone. Once done, I can use the speaker

What according to you makes you a good candidate for customer service or technical support job?

In fact, I am confident, honest, hard working person as well as target oriented Person. In fact, I have the ability to get along with all kinds of people very well without underestimate the costumer's concerns.
With my attentiveness, I can understand and help professionally the costumer solve their problems .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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