Subject: Tech Support Candidate - Aarav Pandey
From: Aarav Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 16:39:02 -0500

| | Tech Support Test

Name | Aarav Pandey
E-mail | [email-masked]
Phone Number | (+91) 8448967193
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WM Universal Solutions | Supervisor | | 35000
Previous Employer 1 | Genpact India Pvt Ltd | Senior Associate | 05/04/2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will exit the browser before clearing the cache data. Then again I will re login to the website. And It will definitely work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth in both the devices and then pair them. Now both the devices are connected via Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Better customer problem addressing capability
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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