Subject: Tech Support Candidate - sandeep kumar
From: sandeep kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 15:55:36 -0500

| | Tech Support Test

Name | sandeep kumar
E-mail | [email-masked]
Phone Number | (+91) 8285782524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | velocis system pvt ltd | technical support engineer | 31 march 2020 | 24500
Previous Employer 1 | ggipl banglore | project engineer | 31 may 2019 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | to update dns server because does not match dns server and isp. firstly go pc start menu type control and pannel ,then go setting,click  network and internet  change adopter setting then click wifi network right click to go property select ip4/ ip6 after that put dns server as for 1.1.1.1/1.0.0.1 after check ip6 then close tab and open brower.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

Persuasive Speaking Skills. Think of the most persuasive speaker in your organization. ...
Empathy. ...
Adaptability..
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control. ...
Taking Responsibility
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |