Subject: Tech Support Candidate - Dipak Kumar
From: Dipak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:58:59 -0500

| | Tech Support Test

Name | Dipak Kumar
E-mail | [email-masked]
Phone Number | (011) 9540409930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Mcitp

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Big Boy Toyz Limited | Senior IT Engineer | 30 June 2020 | 360000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We have to check the proxy settings,reset internet explore, delete all tem, prefetc files and run Gpedit .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth device
What according to you makes you a good candidate for customer service or technical support job? | Will give me proper
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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