Subject: Tech Support Candidate - Neeraj Rana
From: Neeraj Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:35:12 -0500

| | Tech Support Test

Name | Neeraj Rana
E-mail | [email-masked]
Phone Number | (91) 9958698952
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NCR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teamcomputers | Manager | 31 May 2020 | 66000
Previous Employer 1 | JK Risk manager | DM | 24 Feb 2019 | 55000
Previous Employer 2 | Pensamedia | Executive | Sep 2008 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 ) I will Ping to check internet connectivity
2 ) Then I will check network cable and port
3 ) I will check my pc's antivirus and firewall setting
4 ) And if all my pc's setting are working I will check my internet server and network firewall settings

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on your mobile Bluetooth and speaker, search speaker name in your mobile Bluetooth, select speaker name connect and pair them.
What according to you makes you a good candidate for customer service or technical support job? | Be a good listener, absorb what customer want to say.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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