Subject: Tech Support Candidate - ABHISHEK SINGH TOMAR
From: ABHISHEK SINGH TOMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:18:53 -0500

| | Tech Support Test

Name | ABHISHEK SINGH TOMAR
E-mail | [email-masked]
Phone Number | (91) 9654130462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | DELHI AT MAYUR VIHAR PHASE-3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TECH MAHINDRA | Desktop Support Engineer | 31/06/2020 | 19451
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i am not able to accesse (www.ndtv.com), then i'll check my computer is connected to the network.
I'll check my Wi-Fi settings or, if i use a wired connection, then i'll check the Ethernet Cable hasn't slipped out if it's ok then.
i'll unpulg the modem & router, then i'll wait for 10-30 second, plug it again, and try the website again.
And If i face same issue then i will contact to IT Helpdesk Support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Switch on the Bluetooth Speaker, then open the Bluetooth of your phone then search a name of your Bluetooth speaker name.
Once you find the name of your Speaker Just click on the name give all the key and permission and it will connected to your phone.

What according to you makes you a good candidate for customer service or technical support job?

If a customer have any querie just listen carefully and provide a best customer experience that no one gives him.
Try to solve the all the technical issue those customers face.
Listen him first and talk politely give a better response.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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