Subject: Tech Support Candidate - ANKUR SAINI
From: ANKUR SAINI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 12:15:47 -0500

| | Tech Support Test

Name | ANKUR SAINI
E-mail | [email-masked]
Phone Number | (201301) 7042430970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Progressive Infotech | Desktop support | July 20 | 16000
Previous Employer 2 | Jasa info | Desktop support | Jun16 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart My Device. Make Sure the Internet Connection Works. Check if the Website is Down for Everybody or Just Me
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings.Tap the Bluetooth option.Turn on Bluetooth.A list of available devices will appear.If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
What according to you makes you a good candidate for customer service or technical support job? | Agreeableness: Tendency to be friendly, approachable, and easy to get along with. ... CSRs should display this trait more prominently than most people. The ideal candidate is usually objective in their decision making and actions, even in trying
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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