Subject: Tech Support Candidate - Shikhar Tiwari
From: Shikhar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 11:39:08 -0500

| | Tech Support Test

Name | Shikhar Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8130169062
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infocon System India pvt ltd | Operations executive | | 37000
Previous Employer 1 | B earth and spite India pvt ltd | Business owner process automation | 10 sep 2016 | 18000
Previous Employer 2 | Brillgen solution pvt lts | Operations executive | 10 dec 2015 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all it depends which error I am seeing on the screen.if there is any pop up of blocked page than I will click on allow and if saying error related to cache memories than I will delete the cache .Actually error on any page itself shows the solution in most of the cases you just need to identify
Please list the steps to connect a Bluetooth speaker to your mobile phone. | You have to turn on the Bluetooth system of your mobile and than turn on the speaker and select the Bluetooth mode .After that you will search the nearby devices from your mobile phone and you will see the Bluetooth speaker name and you just need to connect with that device and your mobile is connected to speaker
What according to you makes you a good candidate for customer service or technical support job? | Listen ,identify the root cause and troubleshoot with best of your knowledge and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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