Subject: Tech Support Candidate - Akash Kumar Akash
From: Akash Kumar Akash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 11:22:51 -0500

| | Tech Support Test

Name | Akash Kumar Akash
E-mail | [email-masked]
Phone Number | (91) 9835568808
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | 3r Infotech Pvt Ltd | Desktop Support Engineer | April 2020 | 25000
Previous Employer 2 | Chirag Industries | Computer operator | March2018 | 20000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open browser menu
Step 1 clear browsing history
Step 2 clear cookies and cache
Step 3 rest history data
Re-start to browse
Please select to websites reopen

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth speaker Power button on
Step 1 Select to bluetooth mode
Step 2 open to mobile  settings
Step 3 select networks and  other connection
Step 4 bluetooth on and search to bluetooth speaker
Step 5 bluetooth speaker connect to mobile
Step 6 play to music, video other files

What according to you makes you a good candidate for customer service or technical support job? | I m Best  technical support....
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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