Subject: Tech Support Candidate - Tanuj Shrivastava
From: Tanuj Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 11:16:56 -0500

| | Tech Support Test

Name | Tanuj Shrivastava
E-mail | [email-masked]
Phone Number | (91) 8448654864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Deputy Manager | May 2021 | 44000
Previous Employer 1 | Concentrix Daksh | Sr. Practitioner | Na | 25000
Previous Employer 2 | Astra business services | Production Leader | Na | 21000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check the internet connection
2) I will clear the cache and cookies.
3) I will Disable browser extensions that might be interfering
the site.
4) I will try a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on both the devices and their bluetooth
2) Go to bluetooth setting page in mobile
3) A list of available devices will appear.
4)On mobile select speaker (Brand/Model name) and that’s it,
we’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |