Subject: Tech Support Candidate - Jasmeet Sethi
From: Jasmeet Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 11:02:57 -0500

| | Tech Support Test

Name | Jasmeet Sethi
E-mail | [email-masked]
Phone Number | (91) 8851465360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kirti Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Systech corp offrole of genpact | Networksupport Engineer voice process | 12march2021 | 17000
Previous Employer 1 | Metlife offrole wipro | Desktop support Engineer | 11july219 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all check the ip address of website (www.ndtv.com).
2.Check with  different browsers.
3.Check with Internet connectivity with LAN with system.
4. Restart the browser.
5.Clear all cookies, cache and temp files from system.
6.Check in different system
7.Restart the system.
8.ping the site working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First of all go to settings.
2.Select the Bluetooth icon.
3.Turn on the Bluetooth
4.Find the Bluetooth speaker name from the list in Bluetooth
5.If not found in list click on find a new device and find the speaker name
6Finally when connected enjoy your music after connecting with phone.

What according to you makes you a good candidate for customer service or technical support job? | Because I will be prove to be an asset for the company and fully utilize my skills and knowledge for your company
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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