Subject: Tech Support Candidate - Saurabh Kumar
From: Saurabh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:53:49 -0500

| | Tech Support Test

Name | Saurabh Kumar
E-mail | [email-masked]
Phone Number | (79034) 36617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | botanical Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Goemotify | Technical Support | 28/02/2020 | 29700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check for the error that I am encountering with the with the browser. Then I will check for the internet connection whether it is stable or not. Second step, would be check the history in the web browser and clear the cache. If the problem persists than I will troubleshoot the internet connection by using various method.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker.
2. Turn on the bluetooth in the mobile phone.
3. Check for the bluetooth speaker in the search of bluetooth enabled devices in the proximity of the mobile phone.
4. Pair the bluetooth speaker with the mobile phone.
5. Connect with the bluetooth speaker.
6. Turn on the music or movie and will enjoy the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | As, I am a computer science graduate makes me the perfect fit for the technical support to the customer pertaining to the issue that customer is facing while using the device.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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