Subject: Tech Support Candidate - VAIBHAV SAXENA
From: VAIBHAV SAXENA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:52:35 -0500

| | Tech Support Test

Name | VAIBHAV SAXENA
E-mail | [email-masked]
Phone Number | (91) 7749995312
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | WIPRO | PROJECT ENGINEER | 28 FEB 2018 | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | TRY TO CHECK THE INTERNET CONNECTION IF DOESN'T WORK THEN TRY TO CHECK THE URL ADDRESS IF CORRECT OR WRONG THEN TRY TO RELOAD THE PAGE AFTER CHECKING INTERNET AND URL ADDRESS IF ALL THESE STEPS DON'T WORK TRY TO OPEN THE URL ADDRESS IN ANY OTHER BROWSER
Please list the steps to connect a Bluetooth speaker to your mobile phone. | SWITCH ON THE BLUETOOTH CONNECTION OF YOUR PHONE  THEN SWITCH ON THE BLUEOOTH SPEAKER THEN SEARCH THE NEARBY VISIBLE BLUETOOTH DEVICE IN THE PHONE'S BLUETOOTH VISIBLE LIST AND CONNECT TO THE BLUETOOTH SPEAKER
What according to you makes you a good candidate for customer service or technical support job? | ONE WHO HAS PATIENCE TO COPE WITH EVERY CHALLENGE DURING THE JOB AND IS READY FOR INTERACTION AND COMMUNICATION WITH EVERY CLIENT READY FOR 24 *7 SHIFT KNOWS ENGLISH SPEAKING AND WRITING VERY FLUENTLY
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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