Subject: Tech Support Candidate - Manish Tomar
From: Manish Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:48:03 -0500

| | Tech Support Test

Name | Manish Tomar
E-mail | [email-masked]
Phone Number | (+91) 9971094755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
0365 application, MS Teams, Skype, Lync, Antivirus, VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation services private limited | Technical Remote Support Engineer | 29th march 2021 | 19,265
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we check internet is working or not. If it's working then check on other browser its working or not, if it's work then clear the history and cache. If its working reset the browser. If its not working then reinstall the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On the bluetooth speaker.
2. Open the bluetooth and other devices setting.
3. Click on add option then click on Bluetooth speaker name and click on connect.

What according to you makes you a good candidate for customer service or technical support job? | I can handle pressure. Expertise hardware and software troubleshooting. I can work on escalation tickets. I can handle teams.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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