Subject: Tech Support Candidate - Priyanka Malhotra
From: Priyanka Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:48:00 -0500

| | Tech Support Test

Name | Priyanka Malhotra
E-mail | [email-masked]
Phone Number | (+91) 9999123817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shalimar Bagh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Table Tennis Federation of India | Assistant Secretary | 19-02-2021 | 42,000
Previous Employer 1 | Wesser Aquatec India | Accounts Executive | 01/2020 | 35,000
Previous Employer 2 | Javitri Modern Indian Kitchen | Manager | 06/2019 | 25,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Make sure Javascript is enabled.
3. Make sure cookies are enabled.
4. Clear cache and cookies
5. Make sure web browser is up to date
6. Restart web browser
7. Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure bluetooth on mobile phone is on and ready to pair.
2. Then switch on the speaker.
3. There is a button that you press and switch to bluetooth mode on the speaker.
4. Then make sure the speaker is in range with the bluetooth connectivity of the speaker.
5. As soon as the name of the speaker poops up on the mobile phone click and pair and connect the mobile with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.  Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |