Subject: Tech Support Candidate - Mohammad Anas
From: Mohammad Anas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:43:36 -0500

| | Tech Support Test

Name | Mohammad Anas
E-mail | [email-masked]
Phone Number | (+91) 9620033276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Udupi karnataka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Citrix troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Raasi tech | System admin | | 13000
Previous Employer 1 | Saara bmate | Technical support | May 1 | 9000
Previous Employer 2 | Value point system | It Support | December 11 | 15000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will ask what type of error you are getting and i will ask  have you checked other browser if customer say no then i will tell him try in other website and if customer say yes same error showing then i will tell him check internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 :- i will power on the Bluetooth speaker
Step 2:- i will go to setting and select Bluetooth
Step 3 :- search for device
Step 4:- select the Bluetooth speaker
Step 5:- it will connect

What according to you makes you a good candidate for customer service or technical support job? | I believe that i am the best candidate for this position because of my skills. I have passion for success and goal oriented demeanor that would push me to accomplish my set tasks
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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