Subject: Tech Support Candidate - Alok Alok Tripathi
From: Alok Alok Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:41:31 -0500

| | Tech Support Test

Name | Alok Alok Tripathi
E-mail | [email-masked]
Phone Number | (110059) 9711277332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near Nawada Metro
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
NA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BT e-serv India Pvt. Ltd. | Service Reliability Engineer | Currently Working | 28625
Previous Employer 1 | HCL | CSE | 9 Oct 2013 | 18000
Previous Employer 2 | IBM Daksh | CSE | 2 June 2011 | 12000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I try to open a website on my browser and I get an error then at first, I will check if internet connection is fine. Cable is properly connected and broadband, or Wifi is working without any interrupt.
If the internet is fine then I will go ahead and check the other websites to open on the same browser. It it works then there might be that website has some issue that is why it does not open. If the other websites also do not open then that means browser has some issue. So I will try it on different browser for this. If browser is old then either a new browser would be installed, or the old browser would be upgraded.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please go through the below given steps for connecting bluetooth speaker to a mobile phone :-

Open the Settings app.
And then navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | Have patience, be gentle n keep helping the customers, not only in terms of helping, but also  helping customers to get the issue fixed if the help is the other's hand. Giving alternates to custome would also be a great help.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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