Subject: Tech Support Candidate - Dharmendra kumar
From: Dharmendra kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:17:25 -0500

| | Tech Support Test

Name | Dharmendra kumar
E-mail | [email-masked]
Phone Number | (+91) 8677850949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 73
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dell Service Center Noida | System Engineer | 31 Dec 2020 | 20000
Previous Employer 1 | Cms it Services pvt ltd | Desktop support Engineer | 14th Dec 2018 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i close the browser and after restart it and also i check the proper address of the site.
and at the last i clear the cookies inside the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I open Bluetooth settings in my phone and search the speaker device in my phone and click on pair and allow it my phone.

What according to you makes you a good candidate for customer service or technical support job?

you have to listen customer query very carefully and after that respond in a good and polite way and at the end of you have to ask sir are you satisfied with my answer?
Have you another query?

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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