Subject: Arabic Language Test - Shaimaa Omar
From: Shaimaa Omar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 10:00:23 -0500

| | Foreign Language Screening Test

Name | Shaimaa Omar    /  (+2) 01025883348    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
After greetings
We apologize to your excellency on behalf of our team
Promising you to investigate the situation checking the order status to deliver on time
We are really sorry for the inconvenience
Hope you will receive your order soon

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
After greetings
On behalf of our support team we apologize to your excellency
Promising you to check the order and check the colour you have ordered from our website
Incase of any mistake from our side
We will be ready to exchange the colour for you and deliver the order as soon as possible
Thank you for your patience and understanding

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