Subject: Tech Support Candidate - Vikash Kamat
From: Vikash Kamat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:50:56 -0500

| | Tech Support Test

Name | Vikash Kamat
E-mail | [email-masked]
Phone Number | (+91) 9716914540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad Garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | All India Rubber Industries Association | Business development officer | Current job | 30000
Previous Employer 1 | FIS | Team Coach | 2016 | 23000
Previous Employer 2 | WNS | Associate | 2013 | 13000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connection if it's properly connected or not. If not then I'll connect it properly and then check if website is working or not. If still not working I'll
close the window and try again if still not working I'll try by deleting all the cookies and other sites data. If still not working I'll check if website is down. If it's not down then I'll
restart the device and then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on speaker's.

To pair Go to settings
Tap the Bluetooth option
Turn on Bluetooth of mobile

A list of available devices will appear.
If  speaker is not listed, press the button on  speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On  mobile select  speaker  and that’s it, it's connected!

What according to you makes you a good candidate for customer service or technical support job?

Patience.
Understand customer's need.
Good listing skills.
Know about the process or trouble shooting steps properly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |