Subject: Tech Support Candidate - Vidyasagar Tamminana
From: Vidyasagar Tamminana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:44:28 -0500

| | Tech Support Test

Name | Vidyasagar Tamminana
E-mail | [email-masked]
Phone Number | (91) 9666655375
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Office365, exchange

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | System administrator | | 26000
Previous Employer 1 | Lubrizol | Desktop support | 24/01/2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my network
Then i will check my data pack
I'll check network drivers
I'll check proxy
I'll check my ip

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on mobile device
2. Turn on Bluetooth speaker
3. Search for speakers in mobile device by name
4. Click on the device name to connect the device.

What according to you makes you a good candidate for customer service or technical support job? | As my experience I support almost all kind of user's as my previous experience is to support more than 3 lak users both national and international, i have patience to hear and support user with politely with all my expertise.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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