Subject: Tech Support Candidate - Faizalibeg Mirza
From: Faizalibeg Mirza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:36:07 -0500

| | Tech Support Test

Name | Faizalibeg Mirza
E-mail | [email-masked]
Phone Number | (+91) 8055209784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
CCTV

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wells Fargo | System operations analyst | 03/03/2021 | 50000
Previous Employer 1 | Johnson controls | Project engineer | 19/10/2019 | 33000
Previous Employer 2 | Reliance India | Installation and commissioning engineer | 20/12/2017 | 25000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we need to check which error code is showing on screen and per the error code we need to do the troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First switch on the Bluetooth both of the device.
2) search the exact Bluetooth speaker name in Bluetooth and connect it.

What according to you makes you a good candidate for customer service or technical support job? | I'm a good listener so I can understand the issue and work on the issue correctly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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