Subject: Tech Support Candidate - Narendra Nimbalkar
From: Narendra Nimbalkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:31:37 -0500

| | Tech Support Test

Name | Narendra Nimbalkar
E-mail | [email-masked]
Phone Number | (91) 9975469480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Backup

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NLB Service | Senior system engineer | May 20 | 390000.00
Previous Employer 1 | Tech mahindra | System engineer | Nov 19 | 20000.00
Previous Employer 2 | Tata Teleservices | Network function | Oct 2008 | 10000.00

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: - I will delete cookies and history from IE or check for any access issues for that particular site.
2: - If similar problem occurs, Internet Explorer will repair and restart the machine.
3: -Even if it stays. I will reset the OS or user account. After that website will be definitely work.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please go in mobile setting and click on bluetooth option after that pair the bluetooth speaker and click and connect.

What according to you makes you a good candidate for customer service or technical support job?

To use my skills, experience and adaptability to obtain a Desktop Support Engineer position where I am constantly challenged and looking forward to move Server Support. My greatest strength is my ability to walk into a new environment and be functional immediately. I am quick to learn and adapt to new situations, configurations and technologies.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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