Subject: Tech Support Candidate - Alok Ranjan Acharya
From: Alok Ranjan Acharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:27:28 -0500

| | Tech Support Test

Name | Alok Ranjan Acharya
E-mail | [email-masked]
Phone Number | (91) 9987193421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paxcom india pvt LTD | Senior production support engineer | | 78000
Previous Employer 1 | Nelito systems limited | Senior application support engineer | 24 Dec 2020 | 39400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check internet connection
If internet is ok, I will clear cache from browser and then try
If still issue persist I will go for technical troubleshoot like checking for logs and all

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Both devices should be connected through bluetooth by the key which is used to recognise the device
What according to you makes you a good candidate for customer service or technical support job? | I am best in client handling and requirement analysis and providing instant solution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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