Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:21:17 -0500

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (91) 8910176620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Karvy innotech | Customer engineer | 2019 Aug | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check internet connection
A) If u r using Wi-Fi check it
B) If u r using LAN connection  check it whether it is properly Shift or not
C) Check Internet connection whether it is showing Limited or not

2)check ur url is correct or not

3) Check whether it is allowed to ur browser or not
4)clean the cache memory

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth of ur phone as well as Speaker Bluetooth too.
Now search for new connections from ur phone, if u will get Speaker Bluetooth than connect.

This way u can connect

What according to you makes you a good candidate for customer service or technical support job?

I understand the problem of our coustomer very well.
And take problems of our coustomer Seriously

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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