Subject: Tech Support Candidate - Alick Singh
From: Alick Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:19:40 -0500

| | Tech Support Test

Name | Alick Singh
E-mail | [email-masked]
Phone Number | (91) 9811056151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patel Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Morpheus group | Assistance operation manager | None | 30000
Previous Employer 1 | Hcl Technologies | Specialist | None | 35000
Previous Employer 2 | Bank Of America | Senior Team Member | None | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- First will check the internet conection.
- If using Lan connection will check the wire connected properly or not.
- if using wifi then will check the wifi system is connected or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth speaker and enable mobile phone bluetooth then search. Once mobile phone find the speaker details on phone then connect the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I worked for bank of america and hcl technologies both were customer support. I'm capable enough to deliver quality work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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