Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 09:14:20 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 8376022251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Najafgarh New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Innov Source PVT.LTD. | IT- Ececutive | Expire on 4th of December 2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - i check the Internet Connectivity ,
Step 2 - Then I Clean Browser History or Check is any cookies is enable so i clear it as well.
Step 3 - Check the same website on different browser.
Step 4 - Pind the Same Browser.
Step 5 - Restart the Machine (Laptop or Desktop)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of Mobile Phone.

Turn on the speaker with power mode.

Search the Speaker name on mobile Bluetooth settings.
Pair the  both devices together and user speakers with mobile.

What according to you makes you a good candidate for customer service or technical support job?

As an Technical Support Job Provide the resolution to the users with in TAT ( turn around time ) which i always do if some issue is taking such more time then my first priority is to acknowledge or insure the user that we are working on their concern and we are sorry for the delay and provide the  resolution at the earliest and same thing will acknowledge to the   my Manager as well.
According to me user satisfaction is makes me a good Candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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