Subject: Tech Support Candidate - Munmun Dey Munmun
From: Munmun Dey Munmun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 08:30:47 -0500

| | Tech Support Test

Name | Munmun Dey Munmun
E-mail | [email-masked]
Phone Number | (+91) 9711580753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | HCL | Associate | 14 August 2019 | 10.5 k
Previous Employer 2 | HCL | Associate Executive | 2 August 2020 | 15.5 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Search with correct URL provided.
Check if the broadband connection is proper.
Refresh the page.
Close the browser and open again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth on phone.
Connect with the Bluetooth speaker.
Use it accordingly.

What according to you makes you a good candidate for customer service or technical support job?

I am hard working.
I am keen learner.
I can handle pressure while working.
I have creative thinking.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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