Subject: Tech Support Candidate - Sambuj Kumar Singh
From: Sambuj Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 08:19:25 -0500

| | Tech Support Test

Name | Sambuj Kumar Singh
E-mail | [email-masked]
Phone Number | (033) 7013544722
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrative | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear cache and cookies.
Will run gpupdate
Try a different web browser.
Turn off ad blocker.
Using ping command , we can check network connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings of your phone and
Tap the Bluetooth option.
Turn on Bluetooth
A list of available devices will appear.
If Bluetooth speaker is not listed, press the button on thr speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | I'm in this field for more than 6 years dealing with customer service and technical stuffs .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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