Subject: Tech Support Candidate - Mamadou Moustapha Diop
From: Mamadou Moustapha Diop <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 08:05:53 -0500

| | Tech Support Test

Name | Mamadou Moustapha Diop
E-mail | [email-masked]
Phone Number | (+91) 9663104319
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Markelytics solutions Pvt.Ltd | International data collector (French customer relationship) | 31st March | 23000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I close all tabs and relaunch the browser. However, if it still doesn't work I check my internet connection to see if it is working correctly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I swicth On the Bluetooth speaker and if an option is there to activate the Bluetooth on the speaker, I do the same otherwise I switch on the Bluetooth on my phone as well and look for the specific speaker name tag to start the pairing.
What according to you makes you a good candidate for customer service or technical support job? | A good understanding, patient and most important low temper person.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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