Subject: Tech Support Candidate - Ashwani Kumar Singh
From: Ashwani Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Mar 2021 07:58:02 -0500

| | Tech Support Test

Name | Ashwani Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 7065431970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 75 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive InfoTech Pvt Ltd | Quality analyst | 15th feb 2021 | 24000
Previous Employer 1 | Tech Mahindra | Senior technical support | 30 dec 2019 | 26000
Previous Employer 2 | Concentrix daksh pvt ltd | Senior technical support | 3rd dec 2018 | 29000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In that case we have multiple options for this error.
First I suggest customer to check the internet connection where it is connected or not.
After suggest customer to change the browser and if he is getting same error on other browser then need to check the firewall protection (some websites are restricted by a antivirous).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- first turn on the Bluetooth speaker and then turn on the Bluetooth option on Mobile phone.
2- Search of New device and then you will get a option for Bluetooth speaker.
3- tap on Bluetooth Speaker name and connect(Paired).
4- once the device is connected you will get notification after that you can use Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

As I worked in different different organization with different types of customer.
Earlier I worked with FIS for O2 telecom chat support for UK based customers,Then joined Concentrix as a senior technical support for Sprint telecom chat support for US based customer and then joined tech Mahindra for Verizon telecom.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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